Q. WHAT ARE THE SHIPPING CUTOFF DATES FOR HOLIDAY INTERNATIONAL ORDERS?

A. Please see our Shipping page.

 

Q. WHAT FORMS OF PAYMENT DO YOU ACCEPT?

A. We take Visa, Mastercard, American Express, Discover, and PayPal.

 

Q. IS MY CREDIT CARD INFORMATION SECURE?

A. Absolutely! Play On Patterns uses SSL, the leading standard for digitally transmitting sensitive data, to encrypt our checkout process. SSL attaches a unique code to your credit card information that prevents third party sites from seeing or accessing it.

 

Q. CAN I CHANGE OR CANCEL MY ORDER ONCE I'VE PLACED IT?

A. Of course you can! As outlined in our return policy, we have a 100% satisfaction guarantee. Please contact help@playonpatterns.com with your name, order number, and any changes that you'd like us to make.

 

Q. WHERE ARE YOUR PRODUCTS SHIPPED FROM?

A. Majority of our products ship from sunny San Diego, CA. We also ship our products from a few other US locations; this may cause some of the items in your order to arrive separately.

 

Q. CAN I CHECK THE STATUS OF MY ORDER?

A. Yes you can, simply follow the receipt link listed in your confirmation email to view the status of your order.

 

Q. WHAT IS YOUR RETURN POLICY?

A. If you're unsatisfied with your purchase for any reason, you may return it within 7 days after recipt of the order for a full refund. Please address all returns to:

Play On Patterns Inc.
270 E Douglas Ave.
El Cajon CA 92020
United States


The account with which you made the purchase will be credited within three days from the time we receive your return; it may take an additional 2-10 days for the transaction to post to your account, depending on you banking service.

 

Q. WHEN WILL MY ORDER SHIP?

A. Since our orders are printed on demand, it generally takes about 1 to 3 days for us to process each order before we ship it out for delivery.

 

Q. WHERE IS MY ORDER CONFIRMATION?

A. Sometimes our confirmation emails are identified as SPAM, so be sure to check your SPAM folder. If you have not received a confirmation email, please contact us at help@playonpatterns.com and we will be happy to send you updated order information.

 

Q. I GET AN ERROR MESSAGE WHEN I ENTER MY TRACKING NUMBER. WHAT'S GOING ON?

A. If your package is travelling within the United States:
Once shipped, it takes 24 to 48 hours for USPS.com to update tracking information on their website.
If your package is travelling outside the United States:

For most countries outside the United States once shipped, it takes 24 to 48 hours for your carrier to update tracking information on their website. We work with DHL to complete your international delivery. Some countries do not support tracking info.

 

Q. DO YOU CARRY PETITE, LARGER, ADDITIONAL, PLUS, OR EXTENDED SIZES OF YOUR CLOTHING?

A. We know not everyone is built the same, and we do our best to offer sizing that accommodates all body types. Depending on the style of apparel, we carry sizes that range from XS to 3XL.

 

Q. I RECEIVED A PLAY ON PATTERNS GIFT CARD. HOW DO I USE IT?

A. To redeem the value of your gift card, simply enter the card's numerical code into the coupon code field at checkout.

 

STILL HAVE ANY QUESTIONS?

Email us at help@playonpatterns.com and our customer service team will be happy to help.